Legal
Terms of Service
The agreement that governs your use of Saldo Metrics.
Last updated: September 2026
Who you are contracting with
Your contract is with Al-Khwarizmi Consulting LTD., Horeca Building, 3rd Floor, Triq l-Imgarr, Xewkija XWK 9012, Malta, registered under company number C 105305 with VAT number MT 30227822, trading as Saldo Metrics. Full details are in the imprint.
Business customers only
Saldo Metrics is offered exclusively to businesses. By signing up you confirm that you are acting in the course of a trade, business or profession, and not as a consumer. Consumer rights such as the statutory right of withdrawal therefore do not apply.
The service
Saldo Metrics is an analytics platform that connects your commerce, advertising and email platforms and reports profitability metrics. These terms govern your access to the website and the application.
Early access
The product is currently in early access. Features may change, and the service is provided as-is while we build with our design partners. A definitive commercial agreement will accompany general availability.
Your account
Keep your credentials confidential and use the service only in ways that are lawful and don't disrupt it for others. You are responsible for activity under your account. Don't try to circumvent the isolation between organisations, probe the service for vulnerabilities without asking us first, or resell access to a party we have no contract with.
Connected platforms
You authorise us to read data from the store, advertising and email platforms you connect, using the credentials or authorisations you supply, and you confirm that you are entitled to grant that access. Those platforms are operated by third parties under their own terms: if one of them changes, rate-limits or withdraws access, the affected metrics may be incomplete, and that is outside our control.
Your data
Your commerce data remains yours. You grant us the rights needed to import, store and process it in order to provide the service, and you can export or delete it at any time. Where that data contains personal data, you are the controller and we act as your processor. The data processing agreement under Art. 28 GDPR forms part of these terms and is available on request; the sub-processors we use are named in the privacy policy.
Availability
We aim to keep the service available and to warn you before planned maintenance, but early access carries no service level. Interruptions, and gaps in data caused by a connected platform being unreachable, can happen.
Fees
Early access is free for design partners. Pricing will be published before general availability, and no fees apply without your explicit agreement. Prices will be stated exclusive of VAT, which is added where it applies.
Warranties
To the extent permitted by law the service is provided as-is. We do not warrant that it will be uninterrupted or error-free, that a connected platform will keep returning complete data, or that a metric is fit for a particular purpose. Analytics are decision support, not accounting or tax advice.
Liability
To the extent permitted by law, our liability is limited to damages caused intentionally or by gross negligence. Where liability cannot be excluded, it is capped at the fees you paid in the twelve months before the event, or at EUR 1,000 while you use the service free of charge. Liability for injury to life, body or health, and under mandatory law, is unaffected. Commercial decisions remain your responsibility.
Termination & changes
You may stop using the service at any time and request deletion of your data. We may update these terms; material changes will be announced before they take effect.
Governing law and jurisdiction
These terms are governed by the law of Malta, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts of Malta have exclusive jurisdiction. Mandatory provisions of the law where your business is established are unaffected.